Sage & Magnolia

Terms & Conditions

Terms and Conditions that apply when you purchase goods from our showroom or our website.

Online shopping at Sage and Magnolia is a convenient way of browsing our product range, placing orders and making payments. If you are dissatisfied with any aspect of this site or experience any problems with this site please contact us and we will attempt to resolve your problem.

General

  • “We”, “us” and “Sage and Magnolia” refer to our business entities (i.e. showroom and website).
  • Contact our showroom:
    • Monday, Wednesday, Friday: 08:00 – 16:00
  • Phone or WhatsApp us during business hours: 084 627 3255
  • Email us anytime: hello@sageandmagnolia.co.za

 

Acceptance

When you buy goods from us, you agree to and accept all our terms and conditions. You also agree that Sage and Magnolia may send invoices and other communications regarding your sales order/s to you electronically.

What you need to know about shopping at Sage and Magnolia

Your Personal Sage and Magnolia Profile and Information

  • When you shop with Sage and Magnolia, you give us your consent to collect and process your personal information, which we use to (for example) create and manage your account, process your payment, fulfil your order, communicate with you and deliver your goods.
    • If you do not want us to collect and process your personal information, we will not be able to provide you with goods or services.
    • You are welcome to opt out of marketing communications, although this means you won’t receive our inspirational product and promotion updates.
  • When you purchase from Sage and Magnolia, either online or in our showroom, we create a customer profile for you.
    • In our showroom:
      • We will set up a customer account for you, with your contact details and address.
  • Any time you engage with a member of the Sage and Magnolia sales team, we will be able to review the details on your sales order to assist you, using your cell number or address or customer account number or sales order number to open your profile.
  • Please refer to our Privacy Statement for more information on how we process, share and protect your personal information and your rights regarding your personal information.

 

Our Products

  • We will do our best to accurately display the goods, specifically regarding their colour, description, and price, both in our showroom and on our website.
    • When you do online shopping, please remember the way you see the goods is dependent on the device you use to access our website. Sage and Magnolia cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer.
    • We urge you to understand your made-to-order product choice. As per the Consumer Protection Act, we are not required to accept cancellations of any customised product.
    • All pre-manufactured items will be liable for a 10% cancellation fee after the cooling off period of ten days.
  • It is important to be aware of updates and improvements in manufacturing methodology of designs that we supply, when necessary, to improve small details in the aesthetics or to improve performance or avoid issues. This means that specifications may change without notice and that whilst our products remain essentially identical to the sample on display or on our website, there may be reasonable changes and updates made over time that means it is not identical.
  • We will use reasonable efforts to ensure that stock is available but cannot guarantee the availability of stock.
    • Should the product be on an extended lead-time, this will be noted at the time of purchase.
    • We may experience delays out of our control, resulting in a delay for you. We will notify you when this occurs and discuss whether you are happy to wait or wish to reselect or get a refund.
    • We will notify you should an item your purchased online no be longer available, giving you the option of a reselection or refund.
  • Every leather and solid wood product is unique and might have markings, small cracks and live edges (eg where the table does not have a straight edge, but rather one that follows the wood characteristics) which form part of the characteristics of the product. These natural characteristics will not be regarded as defects.
    • Dye lots may vary from batch to batch, both for leather and fabric, although it should not be significantly different to the samples you saw in showrooms.
    • Pilling is not a fabric defect or fault and is not covered under guarantee. It can be compared to the shedding experienced when purchasing new carpet – think about the way carpet behaves when newly installed, as there are constantly new loose fibres coming to the surface over the first few months of use. This is completely normal and will reduce once the excess fibres are gone. Vacuuming weekly will significantly reduce the fibres and reduce pilling.
    • Cracking may occur in solid wood pieces, although it should be excessive as to render the product un-useable.
  • Important information about your Sage and Magnolia products will be explained to you in the showroom, will be emailed to you when confirming your delivery and is available on our website. Please take care to read through these.
    • Care instructions
    • Guarantees
    • Measurements

Our Payment Terms

  • Our prices are quoted as follows:
    • On the website and in South Africa, prices are quoted in South African Rands inclusive of Value-Added Taxation (‘VAT’) and are valid and effective only in South Africa.
    • Our website is not currently available for purchase from outside South Africa, or for delivery to countries outside South Africa.
  • Prices are subject to change and confirmation by Sage and Magnolia or in our showroom as per our system.
    • From time to time, an error may occur with pricing. When the sales consultant loads your sales order, the price quoted by the system is final.
  • Except where noted otherwise, the prices displayed on our website for our products represent the full retail list price of the product itself, including VAT. Despite our best efforts, a small number of the items may be incorrectly priced. If an item’s correct price is higher than our stated price, we will contact you to indicate the correct price and offer you to cancel, reselect or pay in the difference to continue with the order. Our payment terms depend on whether the stock is immediately available or still to be manufactured (i.e. made-to-order for you).
    • We require 100% payment for all immediately available stock, as we will contact you shortly thereafter to confirm a delivery/ collection date.
      • If the item is in the showroom, you may choose to take it with you or for it to be delivered to you. We will contact you to confirm a delivery date.
      • If the item needs to be ordered, we will contact you to confirm a delivery or collection date.
    • For goods that still need to be manufactured, we require a 70% deposit.
        • We will confirm the expected lead time on your product.
        • Should any delays arise during the manufacturing process, your we will update you with the revised lead time. If the lead time is extended by more than a month, you may choose to cancel.
        • The balance is immediately payable once the product is ready for collection/ delivery. We are not set up as a layby business, with limited warehouse space, so you will be charged a storage fee on any delays in receiving your goods from the time it is ready for collection/ delivery.
    • Adding goods to a sales order, either in the showroom or online, without completing the payment does not constitute a valid order, so we may remove the goods from your account if stock is no longer available and/ or change the price of the goods without notice to you. You cannot hold us liable if the goods are no longer available, or the price has changed if you complete the purchase process at a later stage.
  • Ownership of the goods will rest with Sage and Magnolia until payment has been received in full, after which we will release the goods for delivery or collection (including releasing goods to outside transporters).
    • Should we not be able to confirm delivery/ collection date within 30 days of the product completion, we will charge you storage fees of 10% of the sales order value per month or pro rata.
    • If we cannot successfully deliver the goods to you within three months, we reserve the right to cancel your order, deduct any storage or delivery charges and then refund any balance due to your Sage and Magnolia account, to be used later in store.
  • Promotions and campaigns are only valid on selected items on the website and in-store, as specified by Sage and Magnolia, and while stocks last.
  • Sage and Magnolia accept a variety of payment options, which will be explained to you by your sales consultant and are visible on our website.
    • 1. No cheques accepted.
    • 2. No lay byes allowed.
  • We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting on our website using your credit card details) is safe and secure.
  • Due to time delays between banks and a manual in-house allocation process, payments made by EFT (Electronic funds Transfer) require at least 48 working hours to clear funds and be allocated to your sales order.
    • Please use your sales order number as your payment reference to speed up allocation of payment.
    • Alternatively, use one of our instant allocation options available to all customers. All of these are widely used, secure payment gateways.

Delivery and Collection

  • You may choose to receive your purchase in one of several ways:
    • Collection from the store for specific smaller items, which we will confirm with you.
    • Delivery to destination e.g., Home, office. We will charge a delivery fee for every delivery you request, which will be quoted and billed at the time of purchase, depending on your product choice and delivery address.
  • We will confirm the delivery or collection date directly with you.
    • We make use of third parties for delivery and will deliver Monday to Saturday (excluding public holidays). Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
      • Goods can only be delivered if it can fit into lifts, on staircases, through passages and through doors at the delivery address. Please check before confirming delivery.
      • We confirm the date of delivery only when booking the delivery.
    • Delivery fees may change at any time until you have confirmed your sales order by payment.
    • Additional delivery charges (which will vary, depending on your delivery address) may apply to outlying areas or to additional hoisting services. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid before delivery.
    • The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery.
    • We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens as confirmed with you.
      • We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us.
      • For deliveries to complexes, you are responsible for confirming body corporate to make the necessary arrangements for delivery of the product to your house.
      • You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.
  • Accepting your delivery
    • We will attach guarantees and care instructions (if applicable) to your order confirmation email.
    • On delivery we will require that you or your authorised representative sign for the goods to confirm receipt of goods.
    • If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf.
    • If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods or you did not confirm the correct truck for your complex.
    • If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to your Sage and Magnolia account.
  • Inspecting the goods
    • You must inspect the goods when they are delivered to you.
    • If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the invoice, which will be proof that the goods have been delivered in a good, undamaged condition.
    • If the goods are damaged in any way, you must:
      • Note the reason for rejecting the goods and the nature of the damage on the invoice.
      • We recommend you take pictures and videos and email them to hello@sageandmagnolia.co.za with your sales order number. Include a copy of the notes you made on the invoice.
      • Do not accept delivery of the goods.
    • If you do not note the reason for rejecting the goods and the nature of the damage on the invoice and you keep the goods, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
    • If the delivery crew damages your property, please send photos and details of damage to hello@sageandmagnolia.co.za for an assessment.
  • Courier
    • We make use of courier services to deliver the goods to you. By shopping with us, you agree that we may share your personal information with our couriers so they can deliver your goods to you. Please refer to our Privacy Statement for more information.
  • Collection from our showroom
    • We will let you know at least two working days before you intend to collect the goods (“working days” means weekdays: Monday to Friday, excluding public holidays).
      • We will confirm directly with you who will collect the goods, and the date and time of collection. If you arrive without a collection appointment, we may not be able to give you your product, due to our quality control process and picking schedule.
      • If applicable, we will confirm whether you want your furniture to be assembled before collection.
    • The person who collects the goods must have the original order confirmation, the original proof of purchase such as the invoice and produce a form of identification.
    • You or your representative must inspect the goods when they are collected and sign a collection slip, which will be proof that the goods were collected in good, undamaged condition.
      • If the goods are damaged in any way, you must notify us immediately and not take the goods with you.
      • You accept full responsibility for the goods once they leave our store and we will not be held liable for any loss or damage to the goods, whether you, your representative or a third-party transporter collected the goods. For this reason, customers are encouraged to inspect products prior to leaving our premises.